FAQ & Reporting Tips
Everything you need to know about using the Lost and Found portal
Reporting Tips
How to Photograph Items
- • Use good lighting (natural light works best)
- • Take photos from multiple angles
- • Include any distinctive features or damage
- • Keep the background clean and simple
- • Upload up to 3 clear photos
What Details to Include
- • Item name and brand (if applicable)
- • Color, size, and material
- • Unique identifiers or markings
- • Exact location where lost/found
- • Date and approximate time
How the Claim Process Works
- • Browse items and find your match
- • Click "Claim Item" on the listing
- • Contact the person who found it
- • Arrange a safe meetup location
- • Verify ownership before exchange
Safety Tips for Meetups
- • Meet in public campus locations
- • Bring a friend if possible
- • Meet during daylight hours
- • Verify item details before meeting
- • Trust your instincts
Frequently Asked Questions
How long are items kept in the system?
Items remain visible for 90 days. After that, they're archived but can still be searched. Contact campus security for items older than 90 days.
What if I find my item but the owner doesn't respond?
Try contacting them multiple times over a few days. If no response, report it to campus security with the listing ID for assistance.
Can I edit my listing after posting?
Currently, you need to contact support to edit listings. Include your listing ID and the changes you'd like to make.
What should I do if I see a suspicious listing?
Report it immediately using the contact form. Include the listing ID and explain your concerns. We review all reports within 24 hours.
Is there a fee to use this service?
No, the Lost and Found portal is completely free for all students, faculty, and staff. It's a community service provided by the campus.
Still Have Questions?
Our support team is here to help. Contact us through the contact page or email us directly at support@campus-lostandfound.edu
Contact Support